Terms and Conditions

Welcome to Labia Bot. By accessing and using our platform, you accept these Terms and Conditions. If you do not agree with any of these terms, please do not use the service.

1. Definitions

“Labia Bot”, “we” or “the service” refers to the multi-tenant SaaS platform for managing WhatsApp leads with artificial intelligence, including the CRM, Kanban pipeline, automation engine, AI assistant and all associated features.

“User” or “customer” is any person or company that registers for and uses Labia Bot, whether on a free or paid plan.

“Contact” or “lead” is any person stored in the user’s CRM through Labia Bot.

“Florniux Datacore Labs LLC” (hereinafter, “the Payment Processor”) is the entity acting solely as merchant of record and as collection agent for the service fees. Its involvement is limited to processing payments and issuing receipts; it does not develop, operate, market or hold any ownership whatsoever over Labia Bot. Its role and its limits are set out in clause 4.7.

2. Description of the Service

Labia Bot provides the following services:

• Contact and lead management through the WhatsApp Cloud API
• Visual Kanban pipeline for sales tracking
• Conversational artificial intelligence agents (chatbots) that serve your contacts
• Artificial intelligence assistant with multiple third-party models
• AI generation of advertising images (“Picasso”) from templates, text and images you upload
• Creation and management of marketing campaigns and their creative assets
• Visual automation engine (Flow Engine)
• Reports, metrics and contactability analytics
• Multi-agent and multi-line WhatsApp management
• Card payments (Stripe, with automatic renewal) and manually verified payments (bank transfer, mobile payment and other enabled methods)

3. Registration and Accounts

To use Labia Bot you must:

• Be over 18 years old or have legal authorization to contract services
• Provide truthful and up-to-date information during registration
• Keep your access credentials confidential
• Immediately report any unauthorized use of your account

Labia Bot reserves the right to suspend or cancel accounts that breach these terms or that show suspicious, fraudulent or abusive activity.

4. Plans, Payments and Refunds

Prices are stated in USD. Payment is made by credit/debit card (securely processed by Stripe, with automatic renewal) or by bank transfer, mobile payment or other enabled manual methods, which are manually verified by our team before the plan is activated. Purchasing any plan or neuron pack implies express acceptance of this policy. Labia Bot may change prices with at least 30 days’ prior notice.

4.1. 7-day satisfaction guarantee (subscriptions)

The Starter and Pro subscriptions include a 7-day guarantee from the initial purchase. You may request a full refund of the first payment if, within that period, at least one of these conditions is met:

• (a) you consumed less than 5% of the neurons included in the cycle (a usage cap to prevent abuse of the guarantee); or
• (b) there was a documentable technical fault that prevented normal use of the service for more than 48 continuous hours, with an unanswered support ticket at [email protected] within that period.

After 7 days no refund is processed on any grounds (change of mind, unmet expectations, lack of use or incompatibilities discovered late). The Enterprise plan is governed by its own particular contract.

4.2. Renewals

The 7-day guarantee applies exclusively to the initial purchase of each plan. Subsequent renewals are not refundable. With a card, the renewal is charged automatically at the end of each period; with manual methods, renewal requires a new payment: if you do not renew before expiry, the plan expires automatically.

4.3. Protected price and loss of the old price

When you take out a plan, its price and its benefits are frozen for you: as long as you keep the subscription current (renewing before expiry or within the grace period), renewals of the same plan are charged at your original price even if the list price has gone up.

Loss of the protected price: if your plan remains expired and unpaid for one (1) full month (counted from the end of the grace period), the frozen price and conditions are lost without exception. Any later reactivation is charged at the price and under the conditions in force at that time, including any price increases applied to the plan.

4.4. Neuron packs (credits)

Neuron packs are 100% non-refundable, whether consumed or not. In exchange, pack neurons never expire and remain available in your account even if you cancel your subscription or never take one out.

4.5. Plan changes (upgrade / downgrade)

• Upgrade: applies immediately. The value of the unused days of your previous plan is prorated and deducted from the new payment.
• Downgrade: applies at the end of the current cycle. You keep your current plan (already paid) until expiry and, at the next renewal, you pay the price of the cheaper plan. The difference for the paid period is not refunded.

4.6. Subscription cancellation

You can cancel at any time from “Plan” inside the app, or by writing to [email protected] from the email registered on your account. Cancellation stops the renewal; you keep access and the plan’s neurons until the end of the paid period. On expiry, unused subscription neurons are lost; pack neurons are kept indefinitely.

Your account is never deleted: it goes into standby mode (consuming no resources) and you can reactivate it whenever you want by activating a new plan. Cancellation does not entail a refund of the current period or of past renewals, unless the guarantee described in 4.1 applies.

4.7. Payment processing and merchant of record

The collection of plans, neuron packs and other service fees is processed through Florniux Datacore Labs LLC, which acts as merchant of record and collection agent, and as controller of the payment transaction before the payment gateways and financial institutions (Stripe among them).

Consequently, the charge on your card, bank statement or receipt may appear under the name “Florniux Datacore Labs LLC” or an abbreviated designation associated with that entity, rather than “Labia Bot”. This does not in any way alter the nature of the service contracted or the obligations undertaken towards you.

Scope and limits of its involvement. The participation of Florniux Datacore Labs LLC is confined exclusively and exhaustively to: (i) processing, collecting and settling payments; (ii) issuing receipts, invoices and credit notes relating to those payments; and (iii) handling chargebacks, disputes and refunds before the financial institutions, in accordance with the policies in clauses 4.1 to 4.6.

For all legal purposes it is expressly recorded that Florniux Datacore Labs LLC does NOT:

• hold ownership, co-ownership, a licence, an assignment or any beneficial right whatsoever over the Labia Bot software, its source code, its architecture, its documentation, its databases, its trademarks, trade names, domains or any other intellectual or industrial property asset associated with the service;
• develop, maintain, operate, host, market or provide the Labia Bot service, nor take part in decisions about its functionality, pricing, roadmap or continuity;
• access, process, store or control the data of users or of their contacts hosted on the platform, beyond the data strictly necessary to execute and evidence each payment transaction;
• acquire, by virtue of processing payments, any right of use, exploitation, corporate participation, security interest, pledge, purchase option, right of first refusal or preference over the service, its owner or its assets, present or future.

The relationship between the owner of Labia Bot and Florniux Datacore Labs LLC is one of payment collection and commercial representation services, and in no case constitutes a partnership, joint account association, joint venture, franchise, employment relationship, transfer of business or transfer of assets or intellectual property. No provision of these Terms may be construed as an assignment, licence or encumbrance —express, implied, by estoppel or of any other nature— of any right in favour of Florniux Datacore Labs LLC over Labia Bot.

Exclusive ownership of the software and of all associated rights remains vested in the owner of Labia Bot in accordance with clause 11, regardless of the payment method used, the volume of transactions processed or the duration of the processing relationship. Replacing the payment processor with another entity, at any time and without needing cause, does not affect the rights you have contracted nor require your prior consent, without prejudice to any applicable notice.

Liability towards you. The party responsible for providing the service, for support, for honouring the guarantee in clause 4.1 and for any claim relating to Labia Bot is its owner, whom you should contact at [email protected]. Florniux Datacore Labs LLC is not liable for the availability, operation, content or performance of the service, save for the obligations that applicable law imposes mandatorily and non-delegably on the party acting as merchant of record for the payment transaction.

5. Acceptable Use

You may not use Labia Bot to:

• Send unsolicited messages (spam) through WhatsApp
• Breach Meta/WhatsApp Business policies, including sending prohibited content
• Collect, store or process personal data without valid consent
• Attempt to access other users’ accounts, data or systems
• Reverse-engineer, decompile or attempt to extract the source code
• Use the AI to generate misleading, fraudulent or illegal content
• Sell or transfer your account without Labia Bot’s express authorization
• Overload the systems with excessive automated requests

6. User and Contact Data

You are solely responsible for the contact data you enter into Labia Bot. By storing third-party information, you warrant that you have the necessary consent under applicable law (GDPR, Venezuelan data protection laws or those of other jurisdictions).

Labia Bot acts as a data processor under the relationship defined in our Privacy Policy.

7. WhatsApp and Meta

Labia Bot uses Meta’s WhatsApp Cloud API. Use of this API is subject to Meta and WhatsApp Business terms. Labia Bot is not responsible for:

• Suspensions or blocks applied by Meta to your WhatsApp number
• Changes to Meta policies that affect the functionality of the service
• Outages or interruptions in Meta/WhatsApp services
• Rejection of message templates by Meta

8. Artificial Intelligence

All of Labia Bot’s AI functionality (conversational agents, assistant, image generation, prompt improvement, lead scoring and campaigns) is provided “as is” and relies on third-party models (such as OpenAI, Google, Anthropic or OpenRouter, depending on the configuration). AI-generated results may contain inaccuracies, errors or omissions, and do not constitute professional advice of any kind.

8.1. Conversational agents (chatbots)

The user is solely responsible for the conversations their AI agents hold with their contacts:

• Reviewing and supervising the automatic replies sent to their contacts
• Properly configuring the agent’s prompt, rules, tone, restrictions and tools
• Verifying that the business information feeding the agent (prices, hours, promises) is correct and up to date
• Complying with the regulations applicable to commercial communications and customer service in their industry
• Stepping in personally when the conversation calls for it; the AI agent is a support tool, not a substitute for the user’s judgement

Labia Bot will not be liable for commitments, offers, errors or omissions communicated by an AI agent to the user’s contacts, nor for decisions taken on the basis of automatic lead scoring.

8.2. Image generation (Picasso)

• Your inputs: by uploading product photos, logos or text, you declare that you hold all the necessary rights or authorizations over that material. Uploading third-party material without permission, other parties’ trademarks, or images of people without their consent is prohibited.
• Review before publishing: you are solely responsible for reviewing every generated image before using it commercially: accuracy of text, prices and claims, compliance with the advertising regulations of your industry and with the policies of the platforms where you publish it (Meta, Google, etc.).
• Results not guaranteed: generation is probabilistic; we do not guarantee absolute fidelity to the product, perfect spelling in rendered text or specific aesthetic results. The charge corresponds to the processing, not to a particular result.
• Ownership of the images: images generated with your account are yours for commercial use. We do not guarantee exclusivity (other users may generate similar images from the same templates) nor their registrability as a trademark or work.
• Prohibited content: generating misleading, illegal or defamatory content, content that infringes third-party rights, impersonates real brands or people, or breaches the policies of the underlying AI providers, is not permitted.
• Charging in neurons: each generation and its prompt optimization are charged in neurons on completion. Failed generations are not charged. There is no refund for results the user does not like; the feedback tool (👍/👎) exists to improve future generations.

8.3. Marketing campaigns

• The strategies, asset mixes and settings suggested by the platform are indicative and do not guarantee commercial results (sales, reach, cost per lead).
• Publishing campaigns on third-party platforms (Meta Ads or others) is subject to those platforms’ policies, approvals and charges, which are outside Labia Bot’s control.
• The user is responsible for the advertising budget, the targeting and the regulatory compliance of their ads.

9. Availability and Support

We strive to keep the service available 24/7, but we do not guarantee uninterrupted availability. Labia Bot reserves the right to carry out scheduled maintenance with prior notice where possible. Technical support is provided according to the plan contracted and through the enabled channels.

10. Limitation of Liability

Labia Bot will not be liable for indirect, incidental, special or consequential losses arising from use of the service, including but not limited to: loss of data, loss of customers, loss of revenue, or damages arising from incorrect AI responses.

Labia Bot’s total liability will not exceed the amount paid by the user over the last 3 months.

11. Intellectual Property

All content, design, logos, code and functionality of Labia Bot are the property of Labia Bot and are protected by intellectual property law. You may not copy, modify, distribute or create derivative works without express authorization.

You retain the rights over your contact data and custom configurations. By using Labia Bot, you do not assign ownership of your database.

Third-party providers. No supplier, intermediary or ancillary service provider —including Florniux Datacore Labs LLC in its capacity as merchant of record and payment processor under clause 4.7— acquires, by reason of its involvement, ownership, co-ownership, a licence, a right of use, a security interest or a participation of any kind over Labia Bot, its source code, its trademarks or any other intellectual or industrial property asset of the service. All such rights remain exclusively and undividedly vested in the owner of Labia Bot.

12. Amendments

Labia Bot may amend these Terms and Conditions at any time. Amendments take effect from their publication on the platform. Continued use of the service after publication constitutes acceptance of the changes.

13. Governing Law

These terms are governed by the laws of the Bolivarian Republic of Venezuela. Any dispute will be submitted to the competent courts of Caracas, Venezuela.

14. Contact

For enquiries about these Terms and Conditions, contact:

Labia Bot — owner and party responsible for the service, for support and for these Terms.
Email: [email protected]

For matters relating exclusively to billing (statement charges, receipts, invoicing or chargebacks), the merchant of record for the transaction is Florniux Datacore Labs LLC, in accordance with clause 4.7. Any enquiry about the service, its operation or its content must be addressed to Labia Bot at the address given above.